Privacy Policy

Introduction

NN Translations is dedicated to safeguarding the privacy and security of our clients’ information. Our commitment extends to ensuring that your personal data is handled with care, in accordance with the highest standards of privacy and data protection. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our services. This policy applies to all clients, including those who use our services through our website, directly via email, or through third-party platforms that integrate with our services.

Who We Are

NN Translations, a leader in the translation services industry, offers a wide range of linguistic solutions to corporate and individual clients globally. Our services include but are not limited to document translation, simultaneous interpretation, localization, and transcription services across multiple industries such as legal, medical, technical, and marketing.

What is Personal Data

“Personal data” refers to any information that can identify you either directly or indirectly. Definitions under the GDPR and Bulgaria’s Data Protection Act include, but are not limited to, names, identification numbers, location data, and online identifiers. This encompasses a wide range of information, from basic details like your name and email address to more complex data such as IP addresses and financial information.

Our Commitment to Your Privacy

To provide these services, we collect and manage client data with the utmost care. We adhere strictly to all applicable laws and regulations regarding data protection, including the General Data Protection Regulation (GDPR) implemented by the European Union.

Information We Collect

Personal Data

We collect various types of personal data to facilitate your experience with our services. This data includes:

• Identity Information: Includes your full name, username or similar identifier, marital status, title, date of birth, gender, job title, and employer.
  
• Contact Information: Includes billing address, delivery address, email address, and telephone numbers.
  
• Financial Data: Includes bank account and payment card details necessary for processing payments.
  
• Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.
  
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  
• Usage Data: Includes information about how you use our website, products, and services.
  
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Sensitive Data

We do not collect any sensitive data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

How We Collect Your Data

We use different methods to collect data from and about you including through:

• Direct interactions. You may provide your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;

• enter a competition, promotion, or survey; or
• give us feedback or contact us.
  
• Automated technologies or interactions. As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
  
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set forth below:
  • Technical Data from the following parties:
    • analytics providers such as Google based outside the EU;
    • advertising networks; and
    • search information providers.
  • Contact, Financial and Transaction Data from providers of technical, payment, and delivery services.
  • Identity and Contact Data from data brokers or aggregators.
  • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

How We Use Your Information

To Fulfill a Contract, or Take Steps Linked to a Contract

This includes:

• Processing your registration as a new client.
• Processing and delivering your orders including managing payments, fees, and charges.
• Managing our relationship with you, which will include notifying you about changes to our terms or privacy policy or asking you to leave a review or take a survey.

For Our Legitimate Interests or Those of a Third Party

We use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom, or interests. This includes:

• To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
• To recommend products, services discounts, and offers that may be of interest to you, including sending promotional information to you via email.

With Your Express Consent

In situations where we need your consent to process your personal data, such as for certain marketing and promotional activities, you have the right to withdraw your consent at any time by contacting us.

Sharing Your Information

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions. Specifically, we may share your data with:

• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.

International Transfers

We share your personal data within the NN Translations Group. This will involve transferring your data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, you can ask us to delete your data: see below for further information on your right to erasure. In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Data Security Measures

To ensure the security of your personal data, NN Translations employs a range of physical, technical, and administrative measures:

• Encryption: We use strong encryption technologies to protect data in transit and at rest.
  
• Access Controls: Access to personal data is strictly limited to those employees who need it to perform their job functions. We enforce a minimum privilege policy and conduct regular access reviews.
  
• Data Minimization: We ensure that only the minimal amount of data required for our services is collected and stored.
  
• Regular Audits: Our security policies and procedures are regularly reviewed as part of our commitment to making ongoing improvements.
  
• Employee Training: All employees receive training on the importance of data protection, focusing on the specific security practices they must follow and the potential consequences of non-compliance.

International Data Transfers

Given the global nature of our services, personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). In such cases, NN Translations ensures that data is transferred in compliance with applicable data protection laws and that the same level of data protection is applied. We use the following safeguards for international data transfers:

• Adequacy Decisions: Where possible, we transfer personal data to countries that have been deemed to provide an adequate level of data protection by the European Commission.
• Standard Contractual Clauses: We use approved contractual clauses to ensure that data transferred outside the EEA is well protected.
• Binding Corporate Rules: In cases involving intra-group international data transfers, we rely on approved Binding Corporate Rules that ensure all group entities meet the EU’s data protection standards.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:

• Right to access: You have the right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  
• Right to correction: You have the right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  
• Right to erasure: You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
  
• Right to object to processing: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
  
• Right to restrict processing: You have the right to request that we suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  
• Right to data portability: You have the right to request that we transfer the personal data you have provided to us to another organization, or to you, in a structured, commonly used, machine-readable format.
  
• Right to withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

Glossary of Terms

To ensure clarity and transparency, we would like to explain some of the terms used in this policy:

• Personal data: Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
  
• Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
  
• Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
  
• Processor: A natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our privacy practices. If we make any significant changes, we will notify you by posting a prominent notice on our website indicating when the changes were made. We encourage you to review this page frequently to stay informed about how we are protecting the personal data we collect.

Your continued use of our services after any changes or revisions to this Privacy Policy will indicate your agreement with the terms of such revised Privacy Policy.

Contact Us

For any questions or requests regarding this Privacy Policy, or if you need to contact us regarding your personal data, please do so via the contact information provided on our website. Our dedicated team will provide the necessary assistance and guidance regarding your inquiries or the exercise of your legal rights.

This Privacy Policy was last updated on 15.10.2022. We may update this policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Exercising Your Rights

If you wish to exercise any of your rights, please contact our Data Protection Officer at:

Email: info@nntranslations.com

Phone: +359 878 690 333

Address:
Regus Business Centre
53-55 Totleben blvd, floor 1
District of Kriva reka, 1606 Sofia

We are dedicated to addressing your concerns about data handling and will respond to all requests in accordance with GDPR timelines.