Last updated: 26th June 2026
IMPORTANT – Acceptance of any quotation, purchase order, or invoice issued by NN Translations EOOD constitutes the Client’s full acceptance of, and agreement to be bound by, these General Terms and Conditions (the “Terms”). If the Client does not agree to these Terms, the Client must not proceed with the order.
These Financial Terms form an integral part of NN Translations’ General Terms and Conditions, available at https://nntranslations.com/terms-conditions/. By accepting the General Terms and Conditions, signing the Terms & Conditions Acceptance Form, and accepting the relevant Quote, the Client acknowledges that it has had the opportunity to review and agrees to be bound by these
Financial Terms.
Where the Quote or Proposal contains project-specific financial arrangements that differ from these Financial Terms, the Quote or Proposal shall prevail to the extent of such inconsistency.
1. Quotation and Project Start
All projects are quoted in writing based on the materials and instructions received.
Quotes are valid for 30 calendar days.
A project begins only after:
o The Client’s written acceptance of the Quote (including email confirmation);
o Receipt of a signed Terms & Conditions Acceptance Form
o Receipt of a valid Purchase Order with all required legal details
o Any required advance or deposit payment (see p. 3 and p. 4)
By confirming the Quote, completing and signing the Acceptance Form, and sending a Purchase Order, the Client acknowledges that they have read, understood, and accepted our General Terms & Conditions, available at:
https://nntranslations.com/terms-conditions/
2. Pricing and Minimum Charges
- Translation is generally priced per source word and will be stated in the Quote.
- Other services (e.g. revision, clinician recruitment, clinician review, in-country review, usability/readability testing, electronic implementation, DTP, validation, project management, etc.) may be priced per hour or at a fixed rate and will be stated in the Quote.
- Projects under 350 words may be subject to a minimum charge, which will be stated in the Quote.
- All prices are exclusive of VAT, banking fees, and delivery charges, unless otherwise specified.
3. VAT Policy
Prices are stated in the Quote and are exclusive of VAT, banking fees, and delivery costs beyond standard electronic delivery.
4. Advance Payment Requirements
A 50% advance payment is required for:
o All first-time clients
o Projects lasting more than 60 days
o Projects where the total cost exceeds EUR 5,000
The remaining balance is invoiced:
o Upon delivery of the final files, or
o On a monthly basis for long-term engagements
IFU Optimisation and other consultancy-based review projects
For IFU Optimisation and other consultancy-based review projects where expressly stated in the Quote, a non-refundable deposit of thirty-five percent (35%) of the total project fee is required upon acceptance of the Quote and prior to commencement of work. The remaining balance shall be invoiced upon delivery of the final review package.
Work on all projects will commence only after NN Translations has received:
- The Client’s written acceptance of the Quote (including email confirmation);
- A signed Terms & Conditions Acceptance Form;
- A valid Purchase Order, where applicable; and
- Any required advance or deposit payment.
5. Invoicing and Payment Terms
Invoices are issued:
o Upon completion of the project, or
o Monthly or in phases for longer or ongoing work
Payment term: Within 30 calendar days from the invoice date, unless agreed otherwise in writing.
6. Late Payment and Cure Period
- If payment is not received by the due date, NN Translations will issue a written notice.
- A 15-day cure period applies after written notice.
- After this period, overdue amounts will incur interest at 10% per annum, calculated daily.
- Persistent late or non-payment may result in contract termination.
7. Banking and Currency Responsibilities
- The Client is responsible for:
o Bank charges
o Any applicable taxes, duties, or withholdings - Payments must be made in full without deductions, set-off, or delay.
8. Purchase Order Requirements
Each Client-issued Purchase Order must include:
- Full legal entity name
- Registered and billing addresses
- Company ID (e.g. VAT, tax ID, registration number)
- Purchase Order number and issue date
- Quote and/or Project reference
- Description of services and total cost (with currency)
- Agreed payment terms and contact person details
Any agreed deviations from these Financial Terms must be expressly confirmed by NN Translations in writing.
9. Cancellations and Suspensions
If a project is cancelled by the Client:
o Within 24 hours of Quote acceptance → 30% of the quoted amount is due
o After 24 hours → Full project cost may be invoiced, including external costs
If a project is suspended or postponed by the Client for more than 15 days, NN Translations may invoice all completed work and additional costs incurred.
10. Client Financial Contact
For invoicing, payment, or financial queries: n.nedkova@nntranslations.com or info@nntranslations.com
11. Governing Law & Jurisdiction
These financial terms and any related service agreements are governed by, and construed in accordance with, the laws of Bulgaria.
Any claims or disputes arising from or related to these financial terms and/or the services provided shall be resolved by the competent court in the city of Sofia, Bulgaria.
12. Precedence of Negotiated Agreements
Where a separately negotiated written agreement exists between NN Translations and the Client, that agreement shall prevail over these Financial Terms to the extent of any inconsistency.